[Resolved]  Capital First — pathetic and unethical service

Address:

Mumbai City, Maharashtra, 400055

Very pathetic, horrible and unethical practice. I went to capital 1st andheri branch on 4th of february for swapping of account. There i had done my swapping of account so that the emi can be deducted from my another account. My emi got bounced because it came in old account. After 2 days on 7th i got call from customer care and he spoke to me very rudely and inappropriately for not keeping balance in my old account. I told him that i had swapped my account and the emi had to be deducted from new account. He told me it's not my problem you have to emi and bounce charges. I told him okay i will pay emi & bounce charges of rs5400 after 2-3 days to the link which he had send. As it was saturday - sunday the bank was closed and i could not pay. Today on 11th i again got a call this time he stared abusing me saying paisa nai bhar saktey toh letey kyu ho bharney ka bhar doh nai toh aacha nai hoga. This time he told me i had to pay 5800 as they had send same emi ecs for 2nd time in my old account and 400 bounce charges again has occurred. Why should i pay the 2nd bounce charges when i was going to pay on the link and my account swapping was also done.