[Resolved] Capital First — Payment not taken | |||||
His is regarding Account Number- 6244784. I had an EMI of 6, 478/- of 5th Dec however since I was out of station I couldn't transfer amount as this is not my salaried account. I tried to call customer care many times on[protected] however this was not reachable. I had sufficient balance on 6th Dec however there was no EMI taken for the 2nd time and now I'm having to pay 7, 678 due to missing the EMI. I repeat myself that I had sufficient balance on 6th Dec. I'm extremely disappoint that I've to pay a fine when there was no proper customer service provided to me as the customer service number was not reachable. It is still not reachable, I tried calling today. Finally I'm writing this email to make sure that this interest amount is removed so that I can pay my regular EMI of 6478. Hoping that you will prioritize customers need and satisfaction. Also, there is no response from customer.[protected]@capitalfirst.com ? Why is the customer service so poor, are you guys not concerned about customers needs ? Was this information helpful? | |||||
Jan 14, 2017 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Dec 14, 2016 Capital First Customer Care's response Dear Mr. Frederick, This is with reference to your concerns regarding your loan account. Pursuant to our conversation today, we would send the final response on your email address [protected]@gmail.com (email id masked for security reasons) Assuring you of our best services always. Regards, Capital First Limited | |||||
 2 Comments | |||||
Comments
My nsme is manju a my card not riesved pls send me mycard no is 6885105 im in bangalore
Capital First Customer Care's response, Dec 27, 2016
Verified Support
Dear Customer,
This is with reference to your concerns regarding Easy Buy Card.
We tried calling you on various occasions, however, could not establish successful contact with you.
We would request you to write to us on [email protected] with your contact number to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
This is with reference to your concerns regarding Easy Buy Card.
We tried calling you on various occasions, however, could not establish successful contact with you.
We would request you to write to us on [email protected] with your contact number to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
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Since last 8 months. Now My loan is finished but now also card is not coming.
My card number is 3757018 please check the details and please reply me as soon as possible.
This is with reference to your concerns regarding Easy Buy Card.
Pursuant to our conversation today, we would send the final response on your email address shxxxxxxxxxx855@gmail.com (email id masked for security reasons).
Assuring you of our best services always.
Regards,
Capital First Limited