[Resolved] Capital First — taking extra money from consumer

Oiendrila Ghosh

from Kolkata, West Bengal

Address:

One Indiabulls Centre, Tower 2A & 2B, 10th Floor, Senapati Bapat Marg, Lower Parel (West), Mumbai - 400 013, Kolkata, West Bengal, 700075

Hi This is Oiendrila Ghosh a consumer of Capital first service my loan account number is 17250082, last month due to my marriage (which is on 1st feb 2019) on 2nd the EMI got Bounced and I got a IVR call to make the payment so I made the payment from your online app on 5th Feb 2019 second time the same amount debited from my bank account on 6th Feb 2019. I mailed them so many time but they didn't bother to reply, not even refund my money back, today an executive name jowala called me from capital first and literally threatened me,

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Jun 7, 2019

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Capital First Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your query pertaining to Excess amount towards your loan account number 17250082.

We would like to inform you that we have shared our final response on your email id.

Assuring you of our best services always.

Warm regards,

Supriya Katkar
Team IDFC First Bank
www.idfcfirstbank.com