[Resolved] Capital First — temporarily blocked card | |||
Hi team, My loan (#4843916, #5694480) i do not have any late payments on my loan. I have also cleared one of the loans already. Today i am surprised to see that my card (Card# 2908186), has been temporarily blocked for no reason. When i contacted capital one customer care, the customer care agent and the supervisor spoke very rudely, they do not have any answer other than "blocked for internal purposes for 90 days". I need an answer, i need my card activated, i am in need of another consumer product. Kindly help to activate my card asap. As you have noticed i have no late payments on my loans. Im wondering why is my card blocked. Was this information helpful? | |||
Jan 1, 2018 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Dec 01, 2017 Capital First Customer Care's response Dear Mr. Yadav, This is with reference to your concerns regarding your loan account. We tried contacting you on 8xxxxxxxx2, however, we were unable to connect with you. We have sent the final response on your email id [protected]@gmail.com.(mobile number masked for security reasons). Assuring you of our best services always. Regards, Capital First Limited | |||
 3 Comments | |||
Comments
Very poor management they dnt have sens how to talk with their clients, they just abuse on call n making harassment for thier due wch is not in R B I guiedlines .
Reply
Capital First Customer Care's response, Dec 6, 2017
Verified Support
Dear Sir/Madam, we sincerely regret the inconvenience caused. We would request you to write to us on [email protected] with your loan account number and contact number to address your concern.
Hi,
I am not getting a clear picture from capital first about my foreclosure charges. I want to foreclose a loan today but I don't want to pay the next month's emi since today is 28th.
What is the foreclosure fees on a used car loan? The customer care keep giving me different set of protocol.
I am not getting a clear picture from capital first about my foreclosure charges. I want to foreclose a loan today but I don't want to pay the next month's emi since today is 28th.
What is the foreclosure fees on a used car loan? The customer care keep giving me different set of protocol.
Capital First Customer Care's response, Dec 6, 2017
Verified Support
Dear Sir/Madam, we are concern about your query. We would request you to write to us on [email protected] with your loan account number and contact number to address your concern.
Sir,
I have requested that stop the Penal Charges ECS because all total EMI already paid (Capital First Finance). Every month bounce charges deducted in my account 800 to 900 because two time ECS deducted in my account in one month. So please stop the charges.
Urmila Nand Kishore
Loan Account no.4332429
I have requested that stop the Penal Charges ECS because all total EMI already paid (Capital First Finance). Every month bounce charges deducted in my account 800 to 900 because two time ECS deducted in my account in one month. So please stop the charges.
Urmila Nand Kishore
Loan Account no.4332429
Capital First Customer Care's response, Dec 6, 2017
Verified Support
Dear Mr. Jitender Kumar, we did multiple attempts to contact you on 750xxxxx88, however, we were unable to connect with you. We have sent the final response on your email id jkumxxxxxx5@gmail.com (email id and mobile number masked for security reasons).
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