[Resolved] Capital First — two time money deduction in my account

gurpreet shira

from Mumbai, Maharashtra

Address:

#3303 sector 22 d, Chandigarh, Punjab, 160022

Dear Capital First Team,

This is to inform you that an amount of RS-3290 is paid in advanced dated 1st of June 2019 against my loan 16868138 successfully, further the same amount is also detected from my account today on dated 6th of June.

Also the bounce charges deducted twice and that is not acceptable. So I request you kindly provide reversal of extra pay including bounce charges on immediate basis to build the long term relationship.

Awaiting a prompt response from your side on top priority.

regards
gurpreet singh
[protected]

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Aug 8, 2019

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

Capital First Customer Care's response Dear Sir,

Thank you for writing to us.

This is with reference to your concern addressed to Consumer Board regarding Excess payment and Bounce charges

We would like to inform you that we have already shared our final response to your email id.

We trust your query has been addressed adequately..

Assuring you best of our services.

Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Warm regards,

Tarun Sharma
Team IDFC First Bank
www.idfcfirstbank.com