[Resolved]  Capital First — We have sufficient balance still getting bounce message

Address:New Delhi, Delhi, 110096

Hello sir,

This is shivam gupta from new delhi and i have taken consumer loan from capital first. I always maintain required balance in my hdfc account where ecs is taken on 5th of every month still i got the message your ecs is bounced. Regarading this i have called many times to capital first but they did not take it seriuosly. For the same reason i also filed a complain request in this portal before 6 month. They are compeletly destroying my civil score. Please taken the appropriate action again capital first. Below is my details

Name : shivam gupta
Mob. [protected]

Capital first loan no.
[protected]
[protected]

Regards,
Shivam gupta
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Feb 15, 2017
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Verified Support
Jan 13, 2017
Capital First Customer Care's response
Dear Mr. Gupta,

Greetings from Capital First!

Pursuant to our conversation today, we will send you the final communication on your email id [protected]@gmail.com (email id masked for security reason)

Regards,
Capital First Limited
Complaint comments 

Comments

I bought a refrigerator, financed by your organisation. My all dues were cleared. Last payment was made in the month of December 2016. Ok
But yesterday I got a message from your organisation that I have to pay Rs2700. Is it a joke. Solve the problem, otherwise I will go consumer service by government. (My emi was 1242.)
Capital First Customer Care's response, Jan 17, 2017
Verified Support
Dear Mr. Sujan Chowdhury,
Greetings from Capital First!
We would request you to write to us on [email protected] with your loan account details and contact number to enable us to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited

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