Capital Honda India — delay in delivery of vehicle and irresponsible customer care

Address:

605009

Being proud owner of Honda city stating my experience with capital Honda service center. I have taken web appointment for paid service and given the vehicle on 19th June morning to the Capital Honda service center Pondicherry. I have claimed insurance for body shopping. The person in charge for insurance taken all the documents and said that he will inform me about the progress. After two days from 19th i.e on Saturday evening he called me and said surveyor is on leave so work is not done the vehicle will be delivered on Tuesday but after that no update. I called to his number enquired about status. He said that he was on leave. Then later in the evening he called and said the vehicle is in paint booth the vehicle will be delivered on Wednessday. I am having suspicious about this kind of irresponsible behavior and customer satisfaction is not taken care. Very first day of taken vehicle for service they are prompt in updating invoice and re invoice but not about the progress of the work done on the vehicle. Because of this I lost my precious time and mental upset.