[Resolved] Capital Honda — Poor Service | |||
Our car Honda Civic met with an accident as on 27/Feb/2013. We gave the car to Capital Honda at Perungudi after filing for FIR and receiving it on the same day. The initial estimate of the car cost was that Rs. 40000 from our pocket and remaining insurance will pay. After looking at the damages they claimed that Rs. 75000 we would have to pay and the remaining the insurance will cover. We agreed and accepted to that. They estimated that in 3 weeks time the car would be ready. Then the follow up started, every second day we would call them or land up at their office to find out about the status of the car but in vain. Either some part was not available or not dispatched or etc etc. They have never once given a correct answer and manager keeps promising to call but does not bother. We have hired another car for our daily usage and its on a daily payment basis. We just need a date and time confirmed as to the date of completion of the work and handing over. It seems that no one knows whats happening and ironically in this day and age of technology I think their part dispatch happens via a bullock cart without any indication for follow up. We are still waiting for our car and no one seems to have a clue about it! Pathetic.....and think of all the trouble the owners have to go through! Apart from paying for the car we are paying for the second car hire and the mental tension of not knowing when we will get our car and inclusive of the tension given by the car hire person to atleast know the date by which we will be returning his car. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
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I'm one of the happy customers for owning a Honda Brio. I bought it in the year December 2012. I felt happy when I drive my car, I love it and it loves me back. But I'm very much worried about servicing my car with Capital Honda Chennai, from whom I bought the car. I'm facing a lot of issues because of their poor service. Below are some of them.
1) Capital Honda charge customers with unnecessary part replacement, even if it is not damaged.
2) I suspect the technicians and service managers replace the original parts from the customer cars with damaged ones. Asking the customer to replace the damaged ones, there by making money for labor charge and they can sell the good parts outside. It happened twice to me.
3) Without understanding what needs to be replaced / serviced at specific interval of car servicing time, they ask customers to change the parts (Wheel alignments, tyre replacements, teflon coating etc., ). This clearly shows their motive in making money (May be the service manager and technicians themselves or the whole Capital Honda - Aadit Auto company pvt ltd.). They can develop business with their hardwork but not by cheating their customers.
Recently I gave my Honda Brio for service to Capital Honda Meenambakkam. I found no damage when I left my car to them, all the damages such as scratches are all noted down by the representative who came to pick up my car. But before delivery the service manager called me and informed that my car's wiper blade has got damaged and they need to replace it. I told them it was in a good condition when I gave my car for service and how did it got damaged. He told me that the technician reported the damage.
As I know my car's condition very well than them, I told them no need of replacing it just send it as it is. When I received my car after service, I found an abrupt damaged wiper blades. I understood one thing from it. Either the technician has damaged it or the technician and the service manager jointly cheating us by replacing the good wiper blades with damaged ones.
One thing I can say now is " CAPITAL HONDA SERVICE CENTRE IS SPOILING HONDA CARS REPUTATION".
Suppose If I have no other choice of getting a good service for my Honda car then I will lose heart and " I WILL GET RID OF HONDA CARS AND WILL BUY / RECOMMEND SUZUKI CARS INSTEAD"