Capital Honda India — Service issues

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NAVALUR

My Honda Amaze TN11R 7476, was picked up for service in Capital Honda perungudi service centre and assigned to Service Advisor name Poochandiran.

The car was taken for service by capital Honda two weeks back 16th of FEB and returned on 2nd March, During this two week I had multiple challenges with the Service Advisor Poochandiran

To know the service details and he was able to coded the amount / estimation for service but not able to explain service split / changes. finally call front office to more details
and speak to the Service manger to know the standard service coverage and about the additional charges cleaning the AC went, Front bonnet cleaning charges
Break & Disc PAD changing etc.

This really took more than 4Days for me get the information from the service manage to continue the service. Service Advisor Poochandiran have not tried the test drive of vehicle
and code what are the problem in the vehicle and what repairs needs to be done in his level. He never proactively call me to inform about the Delay / Vehicle status during this two week
I personally call him alternate days to know what is the status of the vehicle. No Service Estimation delivery date is confirmed / communicated.

Make me more upset through SERVICE & CHOSSING HONDA . As i am using Maruti Alto & NEXA - Scross for the past several years and I did not face such problem in service complaints .
Service is prompt informing about the details of the repair cost & Customer follow up .

CAPTAL HONDA in perungudi completely miss up in the last two service where both the service experience, Vehicle service is not satisfactory and Up to the mark expected from HONDA.
Last time when I gave my vehicle to body shop and the issue reoccur got repaired now in this service .

This time I am having a serious issues after service, replacement of Disc PAD & Brake Is CHARGED & BILLED as the same is informed by the service manager when I contacted for the vehicle status update
Now after the replacement the vehicle is not tested by the Service Advisor Poochandiran and Car Delivered on 2nd March . Now I am having an high heating issues in the front disc pad where I test
Driving to 2km and when I contacted the service advisor he keep saying you have to replace the DISC without checking what is the problem and this is not informed while I spoke to service manage
So, I am sure there is some issues in fixing before not a problem with the DISC I regularly check all this things for a safer side I am 100% sure this is purely a fault from the service technician & Advisor

As this vehicle is used by my family members in case of any FIRE CAUSE / BREAK FAILUERS happen HONDA SHOULD BARE the COST OF DEATH / MECHINCAL ISSUES
SINCE THIS IS NOT TESTED PROPERLY FROM THE SERVICE CENTER BEFORE DELIVERY I CHECKED AND INFORMEDTHE SAME TO A PERSON WHO DELIVER THE VECHILE .

I would sincerely like to brought this to knowledge of HONDA TEAM because The BRAND Value should not spoiled because of Service Advisor & Service responsibility .

Please take a look at this problem and do the needful.

Thanks
Niroshan J
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