Capital Honda India — Unethical Behaviour, poor customer compliance & poor service

1 st service done (service done on 23rd November 2021. Not even checked tyre pressure. It was too low when I got the delivery of the car after service.

First of all this is my first car (Honda Amaze) & first service experience. Driver instructed to clear the personal belongings during the pick-up. I have cleared things in Cabin and I forget to clear Body cover & Cleaning brush kept in the boot.
After service, I found that the cover and brush was missing. I asked, they said It was available during service and will be returning soon. Its been 3 weeks till today (14/12/21). First they said due to heavy rains delay in finding the items. No response for a 5 days. After my call, they said camera needs to be checked and IT/EDP person not available, no response then as-usual. 2 nd week they said camera system ran into trouble which needs to be rectified. Now they are saying rectification takes time. Its been 3 weeks for a body cover worth 1700 Rupees & cleaning brush worth 250 Rupees. Every time they don't update the status and whenever I call they say a lie. Gave up, I will buy new one. Warm welcome and hospitality of CAPITAL HONDA ends once the Car is delivered (Sales) not in service. Thanks for this worst Experience CAPITAL HONDA MEENAMBAKKAM CHENNAI
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Capital Honda India customer support has been notified about the posted complaint.
Dec 15, 2021
Updated by Yawana Sundar
Date:15/12/21
New body cover provided and cleaning brush reimbursement provided. Thanks to the Forum and Capital Honda
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New body cover and reimbursement for cleaning brush provided today (15/12/21). Thanks for the forum and Capital Honda management.

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