[Resolved]  Ford India Pvt. Ltd. — Victimised and traumatised by Ford India & its Dealer – Riddhi Ford, Mathura Road, New Delhi, INDIA

Address:

New Delhi, Delhi

On 15th July’ 2013 I had booked Ford Ecosport Trend Model (Diesel Variant, Chill Metallic Color) at Riddhi Ford, Mathura Road, New Delhi and I was promised by number of sales people of Riddhi Ford – Rohtas, Amit Ahuja & Nitin, that I’ll definitely get the delivery within 3 months, i.e. maximum by 15th Oct’ 2013. I had mentioned to them that I need the car to be used in upcoming family functions starting 25th Oct which was the only reason for me to book a new car, and even after knowing this I was assured again and again by Riddhi Ford that I need not worry as I’ll get the delivery well within 3 months of booking. It’s been over 3 months and Riddhi Ford has failed to deliver the car on time, as committed & promised. I have met and requested everybody numerous times at Riddhi Ford, even the Manager - Nikhil, however they are not giving any confirmed date or month when the car will be delivered. The only reason I had booked the car from Ford & its Dealer was that I’ll get the delivery in/on time (within 3 months). As per the procedure, I have also filed complaint with Ford Customer Service (Complaint #[protected] on 15th October' 13 and have spoken to Ms. Shyamala several times, but she has also expressed her inability to help due to poor & non response from Riddhi Ford. Further, I had booked the car on ex-showroom price of INR 7, 60, 990 applicable as on 15th July' 2013 but now Ford has increased the price to INR 7, 91, 790 (i.e more than 4% ) effective 1st Sep’ 13. Ford and the dealer should have protected and honoured the earlier bookings (i.e. before 1st Sep’13) and delivered the car as per applicable prices on the date of booking. The prices of ONLY Ford Ecosport have been increased, not on the other Ford cars as they have seen the opportunity to capitalise on customers’ money, trust & time. I also believe that the delay in delivery is maybe because many of the dealers are selling the car(s) on receipt of black/extra/premium money (money received in cash without receipt) for an earlier delivery. Basically they are delivering the cars booked by us to such people causing the delay in delivery to us, and capitalising on opportunity to earn interest on our booking amounts. Also, Riddhi Ford has been pressurising me to buy the car Insurance from them only, else they’ll not deliver the car; and I know they are charging much higher insurance amount compared to market price – an another opportunity for them to capitalise. Ford being an American company wouldn’t have tortured its customers in USA like this - as they very well know the repercussions in USA. I request an immediate action against Ford India and its dealership – Riddhi Ford, Mathura Road, New Delhi. The Dealer should be penalised, fined and its dealership should be cancelled for money laundering against false promises and commitments. Requested actions to protect such companies & dealer’s unethical practices: • Riddhi Ford should be fined and penalised for false commitment – The car should be given IMMEDIATELY to me on the earlier booked Ex-Showroom price of INR 7, 60, 990 instead of INR 7, 91, 790. Also they should pay 1% per day delay charges of the total cost of the car every day delay in delivery post 3 months of commitment, just like builders pay to their customers if they delay the possession. • The booking of the car should be stopped immediately pan India, and Ford & its dealers’ malpractices should be resolved and delivery of the car should be given to the customers waiting for their delivery and suffering just like me - as per first booked preference in order and on the rate applicable on the date of booking. • Dealership of Riddhi Ford should be cancelled, and immediate action should be taken. Car booking details: Car : Ford Ecosport, Chill Metallic Color, Trend Model, Diesel variant Booking Receipt No : 1311 Date of Booking : 15th July' 13 File Number : 780 Thanks and regards Mayank Khanna Mobile # [protected] Associate Account Director - TIMES NOW (The Times of India Group) B-168, Lajpat Nagar-1, New Delhi.