[Resolved]  Volkswagen Cars — manufacturing defect in polo car

Address:

East Delhi, Delhi

Respected sir,
SUB- MANUFACTURING DEFECT IN MY VOLKSWAGEN POLO CAR.
This is to bring to your kind notice that I had purchased a Volkswagen polo car on 25th August 2011 from Bhasin Motors South Ex. Delhi. Since the very first day there had been one defect or the other. On 31.08.2011 after driving just 198 KM within five days of the delivery of car I faced a problem in the meter of the car as it constantly showed a signal that the hand break is up when in actual the hand brake was down . I took the car to the workshop of Volkswagen where they accepted the fact that there is a defect in the meter, they issued a job card and kept the car for whole day. The car was delivered to me with the assurance that the said defect has been rectified.
Than interestingly again on 10.03.2012 another defect in the car occurred when the air conditioning of the car had a problem. I took the car again at the workshop wherein the company again accepted the defect in the air conditioning. They again issued a job card and kept the car till the evening and delivered the car back, again assuring that the defect has been rectified. I with the false assurance that all the defects has been rectified took the delivery.
That to my utter surprise I had gone to Alwar, Rajasthan on 7th august 2012 .While driving back to Delhi i suddenly heard a noise in the engine. I rightly stopped the car and called up the company helpline number and a tow away van was arranged and it took my car to Dhingra motors Gurgaon one of the authorized workshop of Volkswagen. The car meter again didn’t showed any kind of signal of fault. Next day Mr. Ganesh a supervisor called me saying that the oil chamber of the car is broken and there is no engine oil in the car. I told Mr. Ganesh that the car meter never showed any kind of signal of Fault/ low engine oil status . It was only after I heard the noise I immediately stopped the car. But the company didn’t accepted their fault and forced me to take an insurance claim to repair the car as the cost of the damages were very high. For approx. a month I requested the company to repair my car and deliver it to me as it was again a manufacturing defect in the car signal of the meter but to the utter surprise the company didn’t bothered to take a care of it.I wrote more than 20 mails to their head office in germany but surprisingly they replied me by saying that I am from INDIA and it is not possible for them to take care so they told me to contact their india office. Sir in the job card dated 8th august 2012 is also annexed in which the company has clearly mentioned that “the oil chamber found damage , no engine oil in the car and no warning in idle starting condition”.
So finally after a lot of harassment I have filed a case against the company in Consumer Court Delhi.
Sir, I bought this car for Rs. 6,06,930/- with my hard earned money and since three months my car is standing in their workshop. Sir my car is still under warranty.
This is my humble pray to you to kindly help me as I am suffering heavy loss in the absence of my car.

Thanks,
Rishi Shah
B-136 PREET VIHAR DELHI-110092
MOB- [protected]