[Resolved]  Hyundai India Motor Pvt Ltd — Major Dissatisfaction with the service quality as well as service Gap : Austin Hyundai Kolkata

To Mr. Bo Shin Seo ( Managing Director )

This is to bring to your notice that I am very much dissatisfied with the way things have been handled by Austin Hyundai Kolkata .

I have given my Car for Periodic Maintenance Service ( PMS ) dated 20/09/2013.After contacting them, they have guided me towards Austin Hyundai AJC Bose Rd workshop. At the time of giving the Car, I have requested to the service manager to get my AC filter clean.They checked the AC in my presence and found that it was running smoothly and they told me that they would clean or replace the air filter and if necessary, will put the Gas also.I agreed to the same . At the time of delivery, experience was even pathetic as my bill was not properly printed... it was just on a white paper, moreover the car was not at all clean both internally and externally. I raised my objection at the time of delivery since I found that my AC filter was replaced and gas refilled however the AC was not working properly . I reported the same but the service engineer has advised me to take the car and use it. Also report to us if it doesn't work after some days .

I reported the same to customer care on Tuesday 24/09/2013 and also informed them that I will report my dissatisfaction to Hyundai but they requested me not to report to higher authority and send the car once again to Austin Hyundai Patuli Service Center for re-checkup. I have done the same and send the car for Recheck on 25/09/2013 Wednesday .

On Thursday I have only called up the service center to know the status of my car. To my surprise, they have informed me that the AC compressor is in damaged stage and that need replacement .

My question is very simple that when the AC was working smoothly then how come all of sudden my AC compressor got damaged. Prior to I have given my CAR for AC filter cleaning, everything was fine and after servicing it got damaged...tough to understand the service standard . They told me that the bill would be around Rs 22000 which is not acceptable at all since there is no fault of mine .

I would like to show my deep grievance and disappointment for what has happened to me and also want the other customers to know the harassment which I have faced just to get my car serviced properly from AUSTIN HYUNDAI Kolkata . This is entirely Service Center fault and I am not going to pay for any damage rather I want my CAR back with everything in order. If I am unable to get satisfactory response and service I will be constrain to report the same in social media for such customer harassment .

Name : Avik Nag
Reg No : WB06C 4989
Car : i20