| Address: | Bangalore, Karnataka |
i purchased jetta diesel in 2008. i bought from elite motors.from the start i have been having issues with them when it came to servicing.the mistakes told are never attended; never handed over on the time fixed; never entertained request for pick up from home & delivery for service.
a few days back bangalore had a huge down pour as a result my garage got flooded, as a result my car got filled up with water. It did start but i could not move the gear shift since it is an automatic version.I called up service centre of elite on hosur road. they said bring it to workshop, i said i can't shift the gear to neutral & how will i move it. they said it is not our problem. they told to contact the 24/7 road recovery. i spoke to them . they said your warranty has expired we do not cover you. i told them i am ready pay for the transportation they said we can't help you. Again i went back to elite motors & spoke they probably spoke to the recovery agent & he asked to me call them again. Again i called up the road recovery agency. they said we will recover it to hesarghatta location, i said it is too far, the nearest for me is elite. They said we do not render service to elite motors, also he added i want the vehicle in neutral. I knew i have come back to square one. Again i called up elite motors to provide some technical assistance to have the car gear deactivated, he told i can't spare any technician & he also said i don't care what you do i will only look up you car if you bring it to our workshop.
i do not know what to do pull my hair in desperation or what. this is the response of the so called reputed german company.shame on you guys. i hope people should boycot this company since its service is horrendous. they believe in sales & arrogance personified for service.
my car no ka 05 MF 8043. chassis no WVWG081K78A290661.
REGARDS,
COLONEL(RETD) C V KRISHNA Was this information helpful? | 
