Carrier Airconditioning & Refrigeration / Carrierindia.com — defective product - ac smelling, dust expelling, abnormal sound, remote issue

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Carrier India

Myself ramu pachamuthu. I have purchased carrier ac 1.5 ton through filkart on 05 oct 2019. Since that, i'm facing issue with this machine. Initially, ac had cooling issue like it took much time for cooling a room. Even, it is small room where we suppose to fix 1 ton ac.

Next to that, my biggest concern is ac smell. The machine is smelling very bad whenever it running. Particularly, starting of the machine and it would last for 10 mins.

Also, its expelling much dust while running.in product features, it was mentioned dust and bacteria proof. However, machine is not functioning as per description. Because of this, my respiratory problems got worsened.

Further more, some abnormal sound coming while running the machine. Also, ac machine not all responding to remote. We are struggling with remote and machine.

I have reported to this customer care over phone (Wait time 15-30 mins/attempt), and dropped email multiple time.

Finally, the service person came and looked around and nothing fixed. Just checked gas level and cleaned filter. Post service only, smelling and sounding of ac has been increased.

After all this, i wrote email for replacement request with high disappointment and much tiring to report this issues over phone. However, i never received any response from them.

I'm highly disappointed with carrier service and product quality.