Carrier Airconditioning & Refrigeration / CarrierIndia.com Complaints & Reviews

I purchased the Carrier Inv A/C 18K EMPERIA LXI/DXI 3S from Vasanth & Co on 13 Aug 2023.

Problem:
After sometime frequently I faced issues like the display show as EC it wont cool until restart the AC & Stabilizer. Then 26 Sep 2025, I raised a complaint (refer Transaction Number 1) regarding the cooling issue through customer care.

What Happened so far:
Then you assigned the Vendor, they did...

I bought the AC last 10 months ago. Worked for exactly 3 months. After that it didn't work. I told customer care 5 months ago. the workmen repaired it and it didn't work, they said that it was a PCB problem and they replaced it and after 15 days they replaced it with a new PCB one but the dispay didn't come and they also came more than 10 times. It has been 5 months. No clear answer was forthcoming. I also told the showroom where I bought...

Really bad service...

Very fraudalant ###, don't believe THIS WEBSITE worst service ever they took money from me and they didn't even get done my refrigerator ready, thry didn't even responded to me and I won't leave them I file a complaint against these guys and also on the the website and I'll make sure that they will face the consequences definitely...

My AC was showing the PO/P4 error, due to which I reached out to Carrier Service centre. They sent a representative name Soumen who was very rude & was using harsh languages. He & the service centre said that the issue is with the AC compressor & that I have to replace the same. We claimed that our AC Compressor is still in the period of warranty & thus they asked us to pay a set up charge of INR 5, 000. Even after getting the new set up...

Purchased carrier split ac model 1 ton duracool star on 16th july 2012 from kohinoor televideo pvt. Ltd. (Brand new showroom on andheri link road, opp city mall)
Mr. Amit - attended us gleefully assuring us best services (Probably lip service is what he meant.
The a/c was to be delivered on 18th july as per the commitment and that's when the ordeal of being a customer began...
We had to follow up with kohinoor -...

I would like to draw your attention by the sheer harassment by carrier. I have been pursuing this case for last 2 months without any action in this regards. It is really pity to have these kind of shameful services by carrier.

I bought two carrier a/cs on 13th may 2011. These acs were bought from aarkay engineers, gurgaon, invoice no – ae/sales/2011-12/463. The models are estrella wrac 1.0 ton.

Both (One after...

I had purchased one carrier brand window ac 1.5 ton genx range in march' 2007 from a kolkata (India) dealer. Since day 1 the machine could not give the cooling less than 23 degree. During may’9 and jun’09 the cooling cut off had become 27 degree. The room area is about 140 sq ft.
Regarding this poor performance of the said ac, i have followed up with carrier india authorized service centre at kolkata and have also expressed...

Dear sir,
I bought new Carrier AC from Ratna fan house-T Nagar Chennai by end of feb24. within 1month the AC gives more noise and we called service team, they just cleaned the filters, 2nd time also complaint, they did the same.
from last month 20th onwards we booked complaint in customer care to resolve the noise issue, but after long struggle, on 2nd Nov, they visited and opened entire new AC and did water wash (we never heard new AC will have gel formation inside the spiral fan. after the service, They told us to keep the AC running in fan Medium mode only, not high speed, if you need, buy& keep pedestal fan, not ceiling fan.
after one day of complete service, again we hearing noise from this AC, i am attaching the videos for your understanding.
request you to resolve this at the earliest.

Regards,
D Manoharan

I have been purchased 2 Carrier AC on 18th May 2024 n delivered on 19th may 2024 which not yet installed by Concerned Company.
Kindly do it as urgently

New Refrigerator Door fully Scratch, Service boy check found, Change fully Refrigerator, No change only gate madhyam gram khosla electric customer registered mob no [protected]

Respected sir,
i have purchased 1.5 ton, inverter ac from amazon on 29-5-19 . (bill attached)after 3 years, ac started a problem. During extreme hot days, it become overload and autocut automatically. After so many times, it starts .
I contacted toll free customer service number and assigned service requests three times. 2 times they cancelled my request without visiting my home. (file attached).
From 2nd of june till last tuesday, four carrier agents named pankaj, deepak, aslam and anmol visited my home .(file attached)
all said that there is an issue in the compressure and its in warranty.Company will replace it within warranty. I have to pay for the gas only.I agreed .
But sorry to say that till today, there is no replacement of my ac compressure .Every time thy come to my home, take pictures of ac inner and outer unit, go back ...The issue is still on its previous stage .
I am really fed up. Please sort it out or i have to take any further action.
Devinder singh chahal
74 rajya karamchari colony
near vridh aashram
sri ganganagar
pin code 335001
mob. No. [protected]

Buy AC 27 July 2023
Installed AC 29 July 2023
Stop Cooling 31 July 2023

Call Customer Care, she ask me who installed the AC? I ask is carrier send their engineers to install the AC? You gave authorization to shopkeeper to install AC. She said, if fault due to installation you have to pay. I said why i pay, If they are not able to install AC properly its my fault. If My AC not Fixed i go to Consumer court. I never buy Carrier AC in My Life nor suggest

Dear Sir and Mam,

Earlier vide my complaint letter dated 23/5/2023 I had made complained reg. not cooling & tripping of frequently my split a/c to ur good self.Responding the same service engineer o[censored]r company paid visit to me & tried to iron out the problem, but the said problem is still persisting & finally the said a/c now stopped functioning & cooling & some foul smell is also billowing from it causing great inconvenience, anguish & trauma to me & my family in such a scorching, sweltering & blistering heat prevailing now a days.
U are therefore humbly requested to personally take up the matter on top priority basis to iron out the said problem forthwith & oblige.

I have brought carrier AC from anandamela at katwa on 8th June 2023. 9th June it was installed but there is a cooling issues on my AC. But Raju Adhikari who is a member of anandamela, indifferent to the matter. When I call, he are talking badly. Not saying anything when it will be fixed.
Please take appropriate action.
With regards

Hi

On 16th May I filed a complaint regarding my Carrier flexicool 1.5 ton.

Up till now our complaint has not been attended. Whenever we call customer care, we just get one reply that engineer will come and check within 48 hours but not provided any solution

My Name is Apurva Gandhi register number with Carrier is [protected], I had taken AMC for my window Air Conditioner purchased in 2021.

Since One Month I have had an issue with my AC that there is water dripping after 3-4 hours, the service fellow comes and replaces some parts but the issue is not resolved.

Every time at midnight the AC air flow stops and there is ice accumulation in front and water drips,

Every time I share a video and pics, now this is a height they do not believe that there is an issue.

The sensor, remote, 2 times capacitor, and the motor is replaced, but the issue is not resolved.

I Hope Carrier may have a proper ASP who can resolve the issue or if can't at least take the AC back.

Attach pics that carry the date and time, I am' losing good sleep and in midnight lodging a complaint.

Hope the Afer sales team is serious to understand the reputation of a well known organization and product which is well-sold in INDIA

I had booked one AC on[protected] from Great Eastern Treading Co,
Model number Carrier 18k Emperia Lxi Inverter 1.5 Ton 3s split AC

Great Eastern Home delivery made on[protected],
On[protected] I had already informed to Carrier Airconditioning Company Customer Care Service for installation, He told me Installation to be made
on[protected], But till date no installation made,

I purchaged Split Ac from M/s Gupta Distributors, Puri dt. 16.04.2022 when the Company Technician come to service 3rd free service in warranty period he got noticed the indoor cooling coil defect, and gas leaked .then I contact the Customer care Executive and their Authority they assured me to change the cooling coil new one, still now thet are unable to repair it .
So therefore I request you to kindly take strong action .

My customer relationship ID 91994864 . I have been waiting for your service for the past 11 days. I don't understand why a reputed company like carrier is so bad at service. Now i regret buying the ac from carrier. Every day I was following up with the carrier customer relationship person And he replies saying that the technician will contact me in half an hour. This is going on for the last 10 days. I want to know will I ever get service from the carrier company? If you are unable to provide the service Please let me know, I would like to escalate this to the higher authorities in your company and others in the government and consumer protection authorities.