Carrier Airconditioning & Refrigeration / CarrierIndia.com Complaints & Reviews

AC was showing less cooling and water leakage. After working for about 30 min AC turn off automatically showing PO. Called customer care service and two service men came to check. They said board of both outdoor and indoor units needs to be changed and it will take one week. Within 1 hour of installation of changed board AC shown the same old problem. Same day itself service men said the compressor is need of repair and taken parts of ac along with them. After few days they came back saying they can't repair it, installed back whatever they took and refunded the money paid for the boards. Its totally ruined. Atleast AC was working before for limited time, now its not even getting turned on. Is this how the service works

Newly Purchased Carrier Hybrid Jet AC's compressor has gone faulty after 4 months of working. It's been 15 days that I am being following with them and no commitment has been given when the AC can be made functional.
What a pathetic service provider.

I complained regarding my AC flaps replacement on 30th July 2022. Since then I have made several calls to Customer Care of CARRIER, including today, but every time I am given a standard reply that your complaint will be attended to on high priority basis but to no avail.
I will appreciate if my complaint is attended to immediately without any further delay.
Tnks. & Rgds.

S.Viswaanathan

My AC was showing the PO/P4 error, due to which I reached out to Carrier Service centre. They sent a representative name Soumen who was very rude & was using harsh languages. He & the service centre said that the issue is with the AC compressor & that I have to replace the same. We claimed that our AC Compressor is still in the period of warranty & thus they asked us to pay a set up charge of INR 5, 000. Even after getting the new set up done & paying for it, the problem is still persisting & we are being asked to pay again for some other thing name PCB. PLEASE HELP! This is totally fraud activity that is being carried out & I highly condemn Carrier for having such staffs.

Hello I was purchased the carrier ac on 22.08.2022 delivered on 24.08.2022 & installation done on 26.08.2022 technician said we have paid for installation and installation charges some around Rs 1300 + 150 for tape chargers + 850 for outdoor stand. After installation the ac was not working and issue with the compressor its gets trip off automatically the technician said your power consumption was not getting. i have told to check properly...

It's 23 Aug 2022, the 5th day. they have not resolved my complaint, although it is a very simple call for only Gas refilling. This is the service status in Delhi, i am very surprised. I will never suggest anyone to buy a Carrier AC.

I bought a carrier 1 ton split Ac on feb on 2022. The Ac did not work. After multiple complaints, they found the issue and replaced parts. It was producing sound. So they finally replaced the indoor unit in May. It’s been only 2 months and now there’s no cooling. It’s actually hot when turned on. The Ac is showing EC error.

Feel like looted

I bought carrier AC 1.2 on 14th august 2021.
It was installed on 16th august. Yesterday I called for my free service. The service man put us in shocked. We can saw lots of insects like honeybees made their house inside the AC. This is because of improper installation. During installation the installer didn't sealed the gap with white cement. And the result is, we have to bear now.
I called so many times to customer care and said to solve my problem. But today they denied to fix it. They told me to do it with my own. They will not help us regarding this.
I am very much disappointed.

We have requested a Godrej Service Provider to send a technical person to service the refrigerator on 15th of June 2022. A Representative from RDV group (Authorized center) visited however though he changed a couple of spares (Raised bill worth 2300) he couldnt find solution to the problem. We again called after 2 days and same person visited and charged another 900 Rs changing some spare again. The problem is still continuing and they have no idea to find the fault. Everytime they believe in changing the spare and raising bills. This is not expected from Godrej. RDV service is pathetic

Kindly address this issue

Service is pathetic. I raised a complaint on 14-05-22 about AIR CONDITIONER CARRIER 1.2T is not working. Till now it’s not resolved and when ever i called customer care i got same response that complaint will be resolved very soon.

Till now no assistance from CARRIER. They are looting the consumer and not provide the service which they have committed while giving selling the product.

AC generates a noise whenever it is switched on .. even tried switching it off and turning on again but the noise is pretty loud and annoying

Sir / Madam,
I got installed a Carrier AC at my residence 301, Steel Tower Housing Co-operative, Bengal Ambuja, City Centre, Durgapur-713216
Here are details of the product and its purchase:-
Dealers Name: M/S Universal Aircon, Durgapur-713213
Date of purchase: 19/10/2014
Model Number: Superia plus
Name of the Product: Carrier make 1.0 TR Inverter Split AC
Bill Number: UA/14-15/1916
This...

I bought new carrier AC and after 2 weeks it stopped working giving E1 error.
Even after 3 weeks of complaining the issue is still not resolved. They keep closing the ticket. Please help.

I purchased carrier 1.5 TON window AC and got it installed from carrier representative on 22nd april. Later after installation A.C. was making loud noise. Installation person told me to logg a complaint in carrier customer care. I did that and a technician visited. He opened A.C. and said it is faulty and will not last for a month because compressor is hanging in the air. He asked me to replace A.C. I said ok. Later he said kuch aaya hu to kuch to kar ke jaunga. I said not to do anything but he bent copper piping and said anyway your A.C. dont have life. I have his audio. Then I complained about him but carrier is not writing complaint against him. Later one more technician visited on 23rd april and made a report that A.C. came in damaged condition. I called carrier customer care again and till then the are giving me new timelines just to get a call back from them for replacement. I already contacted them 20 times but almost no resolution and new timeline. Snd they never call back.

In the advertisement of AC sale using Quicker, fraud team chating the customer. They using Indian army Identity card.ease take action on this type of fraud using Quicker.com. I had the no of who had cheted me.

In 2019, after rejecting many good brands like (TATA-VOLTAS-a company which never compromise on quality standards) I purchased Carrier brand windows Air Conditioner. For first 2 seasons it worked very well, it was providing chilling effect within few minutes. Now this March'2022 when we checked it was not providing cooling. We lodged complaint on Carrier customer care on 21.03.2022. After many requests/follow-ups, they sent technician after...

I had booked for the preventive maintenance of my window ac on 23rd march 2022, but till today they have not paid a visit for the same. When i tried to check the status of my service request as on 5th of March 2022, the record has been deleted from the system.

I have bought this carrier AC cyclojet split AC 3 years back. I bought AMC also last year as during visit the technician suggested to buy the AMC since the service will be free and fast. But to my dismay this year when the temperature has become unbearable I tried using the AC but it didnt work. Upon raising complaint they checked and confirmed the compressor is not working and would replace that. But till date its been 3 weeks no one has been of any help till now. Neither their customer executive are responding. I hope carrier customer service keeps up the brand name and provide me solution as fast as possible.

I bought Carrier AC 1.5 ton 18k Astra NXI Hybrid 3 star inverter model from Sathya Agencies P Ltd from their Coimbatore R.S. Puram branch show room vide invoice number 21012WHED027366 on 27.02.2022.

I am so sad to inform you that the indoor unit has a dent on the bottom portion of the air vent frame, and came to my knowledge today 28.02.2022 when the technician came to install it. The serial number of the product is[protected]...