Carrier Airconditioning & Refrigeration / Carrierindia.com — Due to fault of carrier service person gas got leaked from ac now they saying i have to pay the gas cost

Address:	New Delhi, Delhi, 110088
Website:	[email protected]

I bought carrier split ac 18k duraedge 3 star ac (Bill attached) on april 15, 2016 whose 3 free services were pending within a year, due to less usage of ac i took one free service within a year.

While servicing the ac the technician man who came from carrier center told us that there is a leakage of gas from the ac due to which ac was not cooling better and also he will fill the gas for free just because it is a free service of ac.

Afterwards within 2 month after filling the gas i found that ac was not cooling at all, thus i called the carrier service center again and asked them to check the problem with ac, after a day a technician had come and checked the ac and told us that all the gas from the ac is leaked because a pin was left loose.

I hardly use ac half hour per day then still happen.

He told me that i have to pay gas charges of rs. 3000 for filling the gas whosoever was in fault ever our servicing man. When i told him to give some senior person number whom i can complaint regarding this then such person do not even know how to talk with their customers, he told me that (Jikso bi complaint karni hai kar de, tujhe to paise dene hi padege ja) and cut down my phone.

How gas is leaked after 2 months of filling and there was a fault of technician who left that pin loose, it is not at all my fault then why i have to incur charges for gas & also have to face such person who insulted me.

Even after complaining still they are saying we will not fill has at our cost even when they were in fault.

Please provide me with solution i have also filed a complaint at (http://www.consumerhelpline.gov.in)