Carrier Airconditioning & Refrigeration / Carrierindia.com — non functioning of ac - model estrella 3 star - 1.5 ton.

Address:

Chandigarh, Punjab, 160036

Hi,
I purchased ac of your company (Carrier media pvt. Limited) supplied by pinky radios (H. O - 369 sector 35b chandigarh) during the coolest fest conducted at chandigarh by your company.
I purchased this ac on 24 april 2017. After 2 months of purchase, the ac stopped the cooling function due to some leakage in the machinery as reported by the engineer at service in his service report.in the same service report, i requested to the company to replace my ac as the problem incurred with in 2 months of purchase which is not a usual scenario when we buy appliances from reputed companies like cmi. After issuing a complaint none of your representative responded to our query but they temporary resolved our issue.
Now (15/6/2018), i am facing the same issue with in 1 year from the previous complaint date. I contacted for assistance through toll free number and requested to resolve the matter. None of your representative took care of my matter and later asked to wait for 2 hours for the reply. I waited for the whole day and called back on customer care so that i can talk to some senior representative to resolve my matter but the call was never transferred the senior representative. Later on complaint was registered and i was told that the senior member will call later. We have not received any call till date and the matter is still unresolved.
Today (16/6/2018) the engineer reached out to us and told us there some gas leakage and the gas needs to refilled. As mentioned before the same issue took place a year ago. I think this is happening continuously due to leakage in the ac.
For me the best solution to my problem will be to replace my ac. Looking forward for a permanent solution to my problem as it is not convenient for me or any customer to pay for leakage every summer season.

Thanks

Anil kumar sharma
#2927 sector - 37c
Pin code - 160036
[protected]