Carrier Airconditioning & Refrigeration / Carrierindia.com — Technican broke my AC and is not ready to fix it

I want Carrier to replace my AC as your technicians have broken it down and now they are just not ready to come and fix it, its been more than 3 weeks now I am chasing them with minim or no response.
Complain no[protected] /[protected]

I had opened an ticket with Carries on 4th March with my AC not working and technical did visit the my house in the late evening and after hour of two of inspection they said my outdoor unit PCB has gone bad and that needs to be taken to the service centre for further inspection, in the process of removing my both In-door and Out-door PCB they broke the AC pipe and the entire gas leak happened.
4th March : Complain no[protected] Technical visited took the PCB and broke by AC pipe and gas leak. (MD Rahber Alam – [protected])
5th March: technical called up and said that the outdoor PCB was bad and that needs to be replaced and that would cost me 12500/- (PH: [protected])
I called up one of my known carrier dealer and he said he would arrange the PCB and the technician can return the old PCB and when the new one arrives they can come and install it, I informed the same to the technical and he agreed to send the old PCB.
6th March: I called the technician for the old PCB he said he will send it. (PH: [protected])
7th March: 6th march: I called the technician for the old PCB he said he will send it. (PH: [protected])
8th March: I had to call the Carrier customer care and got in touch with someone from the escalation team, I explained the situation and they said they would help.
I got back the old PCB on the 8th EOD.
18th March: I got the new PCB.
20th March – I called the technician for the installation, and he said he would come (Its been 3 weeks no one has turned up) (PH: [protected])
27Th March – Complain no[protected] I called up the Carrier customer care and got in touch with the escalation team and they assured me that they will get the AC problem fixed by evening and they also said that it was cost me 600/- which I was ok to pay. (Its been 2 weeks since then no one has fixed this problem) (Mohammed Fasiuddin – [protected])
5th April: I called the carrier customer care again to follow up and they said they are looking in to the matter and they will arrange for a call back which I have not received it till date. (Shaikh Yaseen – [protected])
10th April – I am still waiting for the technician to fix the AC which he had broken.

I need a new AC for all the mental harassment my family and i am going through from 4th march
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Carrier Airconditioning & Refrigeration / CarrierIndia.com customer support has been notified about the posted complaint.
Apr 12, 2023
Updated by Prasun Patel
Today a technician came from carrier to check on the AC and I am not surprised he had more to my problems
1. He said the display unit was missing and he was asked me for a display unit, I told him that the technical who came on 4th March has taken things with them and I have given the same to this person so now the display unit is also missing.
2. He said the indoor unit is also not functioning which was not matching with the person who called on 5th March and told me.
3. He said I will have to pay for the pipe and the AC gas.
So currently the entire AC unit is not working, and it appears like its going to cost me equal to the new AC amount.
Apr 20, 2023
Updated by Prasun Patel
The issue still remains unresolved the ticket is closed.

12th April– [protected] – This person called and he did assure me that he will take care of the issue and if needed he will collect the AC from my home and get it fixed at the service center and return it in a working condition, he asked us to send the pictures of the PCB and the model no and other details which were sent to him, post that date there is no updated from this person.
13th April[protected] – Customer care called to check if the issue was fixed and informed them that there is no progress made.
 
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