Carrier Airconditioning & Refrigeration / Carrierindia.com — there is no proper service /response

Address:

522302

Hi sir /madam,

I have raised the case to carrier for ac servicing on 6th april, local service center canceled my request stating that customer mobile phone was not reachable. Again i have raised another case on 8th april 2019 case id#[protected], field engineer contacted us on 9th april and he confirmed that, he is near to my place and attending another customer post completion of present customer he will visit to my home. However later we never receive any call from field engineer or service center about ac servicing. Today we have received message from carrier stating that customer canceled the servicing request. We never informed to field engineer or service center or customer care center about cancelation of service. I don’t know why this service center or field engineers are ling and canceling the customer requests without servicing. If they have high volume of cases, they can inform to customer about the situation and post pone the visit. They should not canceled the service.
I have raised case to carrier on 16th april 2019 case id#[protected] &[protected]Duplicate). Still now i didn’t get any update from service center /customer care.
Could you please provide the service asap.
Below are the contact details.

Contact person name: sahitya
Phone number : +91-[protected] /+91-[protected]
Regards
Anjibabu