Carrier India — Ac superia model bought on 14thapril

Address:

New Delhi, Delhi, 110059

Dear sir/madam,


I am writing this mail in regards to highlight the product ac defect, which was bought on 14thapril2016 and gifted to my parents which turned into a great disappointment.
I went to india to see my parents and decided to buy an air conditioning from one of the dealer. Dealer did install the ac within 2 hrs of purchase and the moment we turned it on the cooling was not effective, the same thing was told to dealer and dealer replied back it will take three days to someone to come and check the product. I requested to change the ac and he said it does not work like this and cut my line.
After two days technician came and told us gas level is not appropriate and we have to pay for the gas installation.
Another option given was to wait and another company technician will come within 3 days and in that case we are not required to pay to fix the issue.

Please find the attached receipt of my purchase and looking forward to see expedite action from your end in order to replace my ac since it is a new product and i expect new product to work efficiently from the first moment o[censored]sage.