Carrier Midea India — AC under warranty not being serviced by your Company

Address:

Ludhiana, Punjab

Dear Sir/Madam We had purchased three split AC'S for our office i.e Bank of Baroda ludhiana, partap chownk, 1st floor.The AC, S were not working untill the last month and wre throwing dust when we called your servise deptt and were told to shift the out units of the ac on the terrace for which the charges/estimates given by the Company were very high.So we got the shifting of the out units from outside at a lower price.However the AC'S are working now but the problem of it throwing dust inside persists.On calling your office and informing about the same as it is in guarantee we were told by Mr Nirmal that it is out of guarantee as you have got your out units shifted from outside.We would like to inform you that that we have purchased AC'S from your Company.moreover te entire contract of AC'S was given to your Company having more than 10 AC'S and it is only your after sale service that matter and if we get such kind of responses from your people it is very sad.If mere shifting of the out units cancels the guarantee then in that case we would have to report this to our higher authorities and accordingly move to consumer forum.Kindly resolve/reply as soon as possible.