Carrier Midea India — Air conditioner

Address:	122001
Website:	www.carriermideaindia.com

Hi, i purchased a carrier ac in 2016 from amazon.com. Since the beginning, i have had issues with the ac. Almost every month i had to arrange a service for the ac. I called carrier customer care many times and told them to replace my ac because it seemed to be faulty because after the repair, it will work for few days and will start giving problems again.in total i have had more than 12-15 complaints. I even e-mailed carrier regarding replacement of the faulty product they emailed me back saying that they have forwarded the e-mail to midea but i never received any reply from them. I am giving the details of the last 5 complaints just to give u an idea of how frequently i had to make a complaint. Here are the few of the complaints (Though the number of complaints made are way more than this) with date and complaint number:
Date complaint number
10/08/[protected]
29/03/[protected]
07/04/[protected]
11/04/[protected]
14/05/[protected]

My issue is still not resolved and now when i called them today because the ac is giving problems again, they said there will be a service charge because now my ac is out of warranty. Why would i pay service charge for an issue which was there in the ac from the beginning and which was never fixed properly.
I want this faulty ac to be replaced...
Please help me as i am tired of calling them and raising a new service request almost every week.