Had purchased the AC of Carrier on 16 aug 2019. After purchase, installation was done by the carrier service center. after 2 years (one season) gas got leaked and the leakage was very slow. As I trusted Carrier so Raised a service request and got that corrected.
It was done on 4th Aug 2022: SR No:[protected]
Findings : Leakage was at the outdoor pipe connection which the engineer confirmed. Which is an installation mistake.
Still I made full payment of Rs 4500 and corrected it as per engineer.
Now again the gas leaked. after August AC was ran for 1 month only. and again i raised a request to correct now.
Now i got a reply from service centre that thay want to take my outdoor unit and check where is the leakage, if it is in outdoor unit then it is a manufacturing defect. and again they will charge for the same.
It is a practice with Carrier to take customer for granted. This work can be done locally in 1500 but as i wanted to be corrected by professional people.last time i asked Carrier even after it was out of warranty.
I have 2 AC in my home installed. I AC is leaked twice now in 3 year and other AC i not leaked once in 5 year. This is the kind of service carrier give.
it is my sincere request to correct my AC and resolve the issue of leakage at free of cost. Was this information helpful? | 
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