Carrier Midea India — inverter ac not working from day-1 | |||
I had bought carrier inverter ac 1.5 ton breezo model on 5th march 2019 from flipkart for 42000/-. It was installed by local service centre - sv magic cool systems, hyderabad on 11th march 2019 for 1500/- installation charges. Since then there have been issues with ac till date. It was working for sometime and getting powered off. After few days, it never powered on. After giving complaint to company and service centre on 22nd march 2019, they sent a technician and he said pcb needs replacement for this new product. They said to buy a stabilizer for safety which costed me another 2000/-. The product says it has inbuilt stabilizer but wonder why we need another stabilizer. The service centre and company customer service is worst as they never bother about customers. Every 2 days i called them for pcb replacement and finally i got on 25th april 2019. Even after replacing with new pcb, the ac didn't power on. It looks like the pcb has manufacturing defect and they are trying to tell customer it's not their product issue and it's my voltage fluctuations in my home. I even checked with local electrician spent 500/- to check earthing, voltage fluctuations, he said everything looks stable and good. Then finally i asked for indoor unit replacement but the company and service centre keeps me waiting for 40 days for pcb and it didn't work as well. I called again on 25th april 2019 and raised another request for replacing indoor unit and they say they don't know when it will be replaced. My wife is 9th month pregnant and we bought for the summer. It has been 50 days passed since i bought this ac but till date we haven't use it for atleast one full day. I want to file a consumer case on this carrier midea india company and service centre sv magic cool systems, hyderabad and make them pay double my money i spent. Till date i spent around 46000/- for this ac. Please help and do needful at the earliest. I think summer will be over in a month time and even 2 months warranty also over by now. Was this information helpful? | |||
Carrier Midea India customer support has been notified about the posted complaint. | |||
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1st Floor, Pearl Tower, Plot No - 51, Sector - 32, Gurgaon, Haryana, India - 122001
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