Carrier Midea India — split ac

Address:

New Delhi, Delhi, 110092

Hi,

This is to bring to your attention that i bought carrier split air conditioner on 30 may 2013 from kbm electronics (1/32 main vikas marg, lalita park, laxmi nagar delhi 92,[protected],[protected]. Since first month o[censored]sage i started facing problem with the gas leakage and cooling. I logged complaint with the carrier team and the engineer visited the place. Cooling problem was resolved though problem related to gas leakage was still not resolved. During working the unit stops working and shows error message as ec (Gas leakage) on the display panel. This problem was persisting and not resolved by the concerned team and all of sudden the display unit of the ac has stopped working. I again went and logged complaint with the complaint cell. Complaint was logged n the first week of october and finally after two visits engineer told us that display unit needs to be replaced as it has fault. After constant follow ups on 14th nov engineer took the part with him for replacement. I was told that it would be replaced within 4 working days. Now the engineer is saying we don't have part to replace and it would take more time. Its been more than 30 days since that part was taken away and still not been replaced. Here is the details of wrok order form which engineer provided while taking that display device (Key tek solutions, cmi authorise service partner, c-17a mandawali upper, opp navneeti appt, parparganj, plot # 51 ip extn delhi 92).

This is really ridiculous on the part of carrier india that they are not able to resolve the problem at once. No response and communication is happening and this is really torturing to keep on following up on these things. Would appreciate if you can look into this and provide resolution to it asap.

I think that the unit provided to me was faulty one and second hand one. No new device can give so many issues in 6 months period only. This is really shameful, unethical and unprofessional on the part of carrier to treat customer in this fashion.

I can be contacted @[protected]
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Best regards,
Summit nigam