To The Concerned,
With deep regret & sad emotions, I (Anjali Negi W/O Naveen Basnet) would like to bring it to your notice that our Hyundai Accent Car got completely burnt on 8th Oct 2012 evening near Crown Plaza Hotel, Okhla, New Delhi. The car was bought from Samara Hyundai
The incident was so intense that most of the leading newspapers captured it. Moreover, the intensity of this incident has affected me and my family to a great extent. The mental trauma due to this still exists.
A few facts are mentioned below which would help you to give more insights of the incident. Some of these points are very surprising and I am sure, would surprise you as well and will act like a case study for you to improvise-
The said Car was a Company fitted CNG Car. A customer buys a company fitted CNG vehicle and pays more amount for this (as compared to CNG installed locally from the market) considering the fact that company fitted CNG is safer and more reliable. In this case, our thought process was also same. Unfortunately, we regret this decision.
The car is in the name of my Husband’s company. He had to convince very hard to his Company Management to pay more amount for Company fitted CNG. After this incident, he is unable to give justification to his management on THIS decision making of his.
The said Car was purchased in the month of May 2012. It is still hard to believe that not even 5 months old car could lead to this disaster. This really puts a big question mark on the Production & Quality of Hyundai.
My husband and his driver were there inside the car when this incident took place. Cops had to break the window glasses to take them out. Fortunately, both of them could get out of the car at right time. Had it been even a fraction of second delay in escaping out of the car, the two LIVES would have come to an end without any fault of theirs.
I was out of Delhi that day. My parents-in-law do not stay in Delhi. Being a Human and respecting the emotions of another Human, you can imagine the situation me and my family members went through.
My husband is still in trauma. Therefore, I am writing this email on his behalf. The other thing which is a by- product of this incident is the “PHOBIA” for Hyundai makes.
The servicing of the Car was done as per the pattern advised by the Company Officials. The second servicing was done on 20th Sep 2012 at 8975 kms from Koncept Huyndai, Okhla, New Delhi
I, along with a few other well wishers of mine, felt that this MUST be highlighted to HYUNDAI which is supposedly considered to be a great brand. More importantly, I have planned to take this case further strongly for- my Husband, society, MUCH required improvisation in Hyundai’s production and to prevent such incidents in future. In this Industry, there should not be even a 0.1 error chance which could eventually lead to loss of a Human live.
To add, an Organization should always practice its Philosophy/ Values. Hyundai’s Management Philosophy includes “Unlimited Sense of Responsibility”. Customer is one of your Core Values. And last but not the least, Hyundai’s Vision 2020 talks about “Human Centricity”. I strongly believe that Hyundai practices these Values and a Customer (like us) will definitely get justice.
I propose that a very Senior Official should look into this. A very strong & big incident must not be neglected by Hyundai. And the matter should be taken up very seriously.
I, as a very grieved and mentally tortured customer of yours, would request justification & resolution of issues raised by me. I hope that Huyndai itself will resolve this and will not give me opportunity to seek help from any other resource/ channel. I will be the Point of Contact for this case and can be contact at +[protected].
Car’s details are mentioned below-
The Car’s registration no. is DL3CBZ 0711.
Registration Date- 13th May 2012.
CH. No. MALCG41GLCM334862
Engine No. G4EBCM338066
Car was in the name of “Oyser bath Concepts Pvt. Ltd.”
Model- Accent IMM. BS IV
Regards,
Anjali Negi
[protected]
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