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Cars24 Services — 7 days Return request

I took Car on Jul 22nd and I did raise return request 9 days back. Still no one reached me to collect vechicle. How long Car24 team will take time to pickup vechicle. In policy mentioned money will back in 7 days but already crossed 9 days. What action should I take? I have raised ticket 229017. Have Car24 team looking on this ticket.
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Hello Sir,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your detailed concern along with your contact details at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team
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