Hi Team,
This is Raviteja Jakkani, I am a sad customer of CARS24. I am from a middle class family for whom car is a 'BIG DREAM'. After seeing advertisements and promises CARS24 doing nowadays. I spent my hard earned money around 6.4L to buy a car from CARS24. With big hopes I got my car on 3rd May, 2022, that day changed my entire life from cherishing movements to sadden, stressful, financially loss state.
Here is my story for more background.
Sad Story # 1: AC Was not working
With a big smile on face we got our call on 3rd May 2022. I never thought that would be last smile on my face. The sad story starts from exactly 25th day from the delivery day. My family and I noticed that on 1st June, 2022. A/C not working at all. Hence raised a warranty request immediately. After couple of follow ups nobody responded and no one tries to rectify the issue from CARS24.
Finally I have to visit Honda Service center on 16th June to sort out the issue with AC. They noticed engine oil & Coolant is not at correct level. I have asked them to do 30K KM Service where I have to spend around 7.9K rupees. This is just one month after delivery from CARS24. where team promised it was serviced and good for next 10K KM. Which is not the case. And I had took Honda RSA as well. as CARS24 RSA doesn't responded to me.
Sad Story # 2: Unable to open car locking system with Remote key and Mechanical key (Both)
Meanwhile the AC issue, my entire car locking system has failed, I was not able to unlock car with remote and Mechanical key
Finally after multiple follow ups, my car was picked up for service on 11th June. The story starts here. I haven't got any update from the service team until I follow up about my car and issue. There were always templated replies and stating we will get back to you in 24 to 48 hours.
On 15th June (It's already been 4 days since service team picked my car), there is no status/assurance that, above-mentioned issues will be resolved. I got a reply stating we will do the below things to your car and deliver on 18th June(7 days after pick up)
• Dry Cleaning
• Washing
• Blow meter clean up
A person called me on 15th June saying, We will not be able to solve the locking issue and we just cleaned the AC blower and delivered the car on 15t June, 2022.
Which is terrible, then I had to take my car to Honda Authorized service to sort out A/C and Car Locking issue.
Why does it took 4 days to keep the car in the garage? Why didn't no one mentioned about locking issue will not be solved as per warranty norms? Why is it only mentioned while delivering the vehicle? What I really don't understand is, why did my car stay in the garage for 5 days(from 11th June to 15th June) if they were not able to solve the problem?
I have to visit again Honda service center on 24th June to sort out central locking issue on . I had spent again around 6.5K rupees.
Sad Story #3: Car was not starting due to Battery issue
On 9th July, My family went a on short weekend trip to Thamini ghat, all of sudden car has stopped middle of the road and It was not starting at all. I had to take RSA support to tow the car from Thamini Ghat to my home
And next day, I had to call Honda RSA, they helped out to start the car, I had to change the battery.
I had spent around 11.5K rupees for Towing and 4.2K rupees for battery change.
Sad Story #4: Engine check light on
My family went on a quick weekend trip on 23rd July. While they were coming back home they noticed a 'check light' on the cluster. I immediately called my Honda service manager about the same. He asked me not to drive the car much and try to come to the service center ASAP as this might cause issues.
Immediately, on the next day we took the car to the service center, after diagnosis. we have got 'P420' error, which is related to 'Faulty Catalytic converter'. When the showroom team tried to check the same they noticed the part is all together missing. I am attaching pictures of Check light, part missing, error code here.
The estimation for fix and part cost coming around 1.2L. Which a bomb.
I have raised a warranty request/repair request on 25th July. But I haven't got any response yet. CARS24 Customer care not bothered to answer or attend.
My request and suggestion, please do not let customers suffer who have trust in you. customers are bread and butter for CARS24. I paid for the car, I am spending time, money and mental peace to solve issues now. This is not at all expected and no customer centric company does too.
CARS24 did all false promises and no response, no actions. I have spent around 35K on top in just 2.5 Months. All the above just happened in just 2 months and 20 days span.
I have attached all bill and proofs here for reference.
Additionally I spent on car after Purchase:
1. Car Service + RSA : 9, 900
2. Key Locking system: 6, 700
3. Car Towing: 11, 500
4. Car Battery: 4, 200
5. Car Health check: 2, 000
CARS24 Ticket reference Numbers : 650188, 602885
I request, Please sort the issues with my car with below two options.
1. I will do the repair in Honda service center, please provide me estimated money upfront.
2. CARS24 need to sort all the issue with car and provide me confirmation about the fix and replacement. That should happen as under my observation.
Please feel free to reach out to me if you need further information on the same.
Thanks!
Regards,
Raviteja
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