Cars24 Services — Breach of contract

Mail dated[protected] :
Dear Team,
Seasons Greetings !!
Allow me to explain the Four attachments chronologically:

Attachment title (SMS1) :
Dated 20th Jan 2024, received sms mentioning my Car has a window price of INR.263125/- to INR.291516/-
Dated 27th Jan 2024, repeat message with same price

Attachment title (SMS2):
Dated 18th February 2024, received follow-up message.
Dated 8th March 2024, received message with Enhanced Price window of INR.284630/- to INR.315340/-

Attachment title (OfferWindow):
Dated 8th March 2024, i started process, booked appointment for inspection, shared my RC & Insurance papers with commitment Price window INR.284630/- to INR.315340/-

Attachment title (FinalOffer):
Dated 8th March 2024, received Offer way below commitment price window of INR.232169/-

Over the phone, i explained the above sequence of event to your executive last evening & guided him to provide committed price. I am now waiting for the revert.

Area of Concern:
1. Your company chased me since 2 months. I never went on my own to you guys.
2. My city Bhiwandi in Thane District near Mumbai is non-serviceable location. Hence i travelled 18 kms to get my car inspected, travel time is 1 Hr owing of Traffic. Completed car inspection which took around 45 mins. Travel back home, my half day is taken in this activity on MahaShivratri Holiday.
3. Surprised to see the Final Offer way below committed price, now you guys have my Documents & Data.

Please let me know why i should not be aggrieved as i have been completely taken for ride.

Please help me out.

Mail dated[protected] :

Team Cars24,
After patiently waiting for 48 hrs, today I received an attached message over WhatsApp that you are unable to match my expected price.

Please understand it is your company which committed to BUY my Car in the Window price (refer attachment titled "SMS2" dated 8th March 2024. I have ONLY agreed to your Offer to Sell my Car in Window price. I shall not be bothered about your Business Model that Car is not getting the price in Auction etc.

I hope your Legal Team understands the provisions of Indian Contract Act related to "Offer" "acceptance of Offer" "4 essentials of valid Contract" & "Breach of Contract".

Again requesting your assistance before taking things with higher ups

Mail dated[protected] :

Dear Team,
Refer Ticket No :1371391

With a very dejected heart, I am writing this to Larger recipients in hope of equity & fair treatment. It's been 5 days i am writing to you highlighting the complete misrepresentation & harassment meted out. However without making any effort to reach out to me, today i was shocked to see your message (attached herewith with title "Declinedmsg") which is a complete Breach of Contract. I am now putting on record that because of your offer i Lost a Deal of INR.280000/- for my car as I accepted your Offer price window of INR.284630/- to INR.315340/-. On a recorded Line, I agreed to Honour contract to your executive 2-3 days back in window price.

Time & again, I have requested your Organisation to honour the contract we entered amicably. However the non-transparent method of handling the Transaction, misrepresentation of fact has led to complete mis-trust.

In my Honest effort & with all due respect, i have complied with all the essentials required for a valid Contract under the Indian Contract Act & thereby i am entitled to claim damages under the Act in event of Breach of Contract.

We are in a process of reaching to Senior Management including but not limited to Mr. Vikram Chopra & Mr. Gajendra Jangid to present our case.