Cars24 Services — broken car sold to me by cars24

Address:Gurjanwala

I have bought a car datsun redigo from cars24. At the time of purchase they have mentioned that engine of car is good, ac is working and there are no major work needed in this car but when i bought this car, i have take this car to authorised service center for check up. Service center fully diagnosed my car and they have charged me rs 2500 for this. After completion of diagnosis they said to me that various parts are damaged in this car like suspension oil leak, wheel bearing, ac wiring damaged, handbrake not working, meter is not working properly and they told me a major issue that one cylinder in this car is not working and for this issue i need to change whole engine which will be cost me around rs 85000. When i inform my relationship manager for the same they simply told me to return this car but they will not refund sevice charges rs 7200 around + rto charge rs 4500 around and also they will deduct 10% of my car value. Also i have spent total rs 13500 in this car. Please help me to get my whole money back including which i spend in this car and all for harrasment charge.
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CARS24 Services customer support has been notified about the posted complaint.
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Hello Sir,
We apologize for the trouble and experience you had.
We request you to please share your registered contact details or appointment ID with us at [protected]@cars24.com so we can look into the matter and get you in touch with our team at the earliest.
Regards,
CARS24 Support

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