Cars24 Services — Cancellation Amount is not received

I have purchased a car (TN 12 Z 9711) from cars24, I have made the payment through ICICI Bank Car loan which is sent from ICICI Bank through its vendor iGaaadi to Cars24. Even before the delivery of the car, I have cancelled the car on 11th October 2022.

But the payment is not returned back till date to ICICI Bank Car Loan. Upon continuous follow up with the cars24 team, Vanagaram branch, neither sending the payment screenshot nor the UTR number to proceed the cancellation with ICICI Bank nor giving any response regarding the payment.

I have a doubt whether cars24 team initiated the payment or not.

The cancellation is also not initiated in Cars24 system.