Please be informed that your Cars24 Executive ASHRAF sold the car to me saying that, cars green tax has been paid till April 2022 and and I can renew the green tax till cars age is getting 25 years, provided car is in good condition. I have purchased the car based on the above terms.
When i received RC recently, its showing its valid till 3rd April'22, upon checking with your RTO guy Mazid about the validity on RC which is till 3rd April 2022. What Mazid is saying that RC can be paid only once for 5 years and it's already paid . Now I can't renew the green tax after April'2022.
Being an purchaser of car I have full right to see all car documents. But, No documents provided to me since transaction took place, and I have been informed from the beginning; by your Cars24 Executive Ashraf that all car documents will be couriered to me once RC is transferred.
I know RC transferred to me and I received it after almost 4 months from the transaction took place, it doesn't mean that you don't have to provide the previous car documents to me!
My Question is that why the cars documents not shared with me which submitted to RTO for RC transfer ??? As I informed, when I asked about this with Cars24 Executive Ashraf from the beginning, he said that all car documents will be couriered to me once RC is transferred. Where is the set of documents i supposed to receive???
As a buyer of car I have full rights to see all previous documents of car and it's your responsibility to provide the same to me. SHARE THE SCAN COPY OF ALL DOCUMENTS SUBMITTED TO RTO WITHOUT FURTHER DELAYS.
I hereby raising a complaint to you that, Your Cars24 ASHRAF guy misrepresented the facts and misguided to me while selling the car. Why will I purchase a Car whose RC is just valid for just not even 1.5 years from transaction took place and just valid for year from now when I recd RC transferred to me?
I hold Cars24 & Ashraf liable for this loss to me and claiming for compensation for loss incurred to me.
Also note, Some others number has been registered in RTO without my knowledge. Who is responsible for this??? Update my mobile number in RTO., immediately.
Provide me with all documents of car as its my right as customer to have a copy of documents of the car & also provide compensation for loss incurred to me due to your Executive Ashraf, misrepresented the facts and misguided me while selling the car and for not providing the cars documents as committed by while selling the car to me.
Also update my mobile number in RTO., immediately.
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