Cars24 Services — Car not delivered

Address:

Gurgaon Haryana

I am a new channel partner of car24, i won first bid of my car renault duster and paid the full amount online to deliver car at doorstep. They promised to deliver within 48 hours but now 1 week gone neither car delivered and no one is responding on calls and mail.

Pls suggest how to get my money back. Such a big beand and such a poor services

Jmk cars- [protected]
Ambala haryana