Cars24 Services — Car not transferred to the new owner

Gurinder06

Sep 21, 2022

Address:

Pune

I sold my car Renault Duster in the Month of May 2022- MH12KE9524 in Pune and I recently started receiving messages on my mobile for Traffic Law violations for the car that I do not own now.
These Traffic violation on the State Traffic website are clearly showing my name and the pictures of the car parked at different places violating the traffic law. And they have given notice period of 15 days to pay this amount.

I was hoping that the car has been transferred to the new owner.
I tried reaching the team that was handling my case and all my emails have bounced back stating that the person is no longer reachable at the email address.
I would like to request the team at Cars24 to look into this matter and for the resolution of the issue as well.
Attaching the screenshots from the sale and the Challan.

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CARS24 Services customer support has been notified about the posted complaint.

Sep 21, 2022

Updated by Gurinder06 I sold my car Renault Duster in the Month of May 2022- MH12KE9524 in Pune and I recently started receiving messages on my mobile for Traffic Law violations for the car that I do not own now.
These Traffic violation on the State Traffic website are clearly showing my name and the pictures of the car parked at different places violating the traffic law. And they have given notice period of 15 days to pay this amount.

I was hoping that the car has been transferred to the new owner.
I tried reaching the team that was handling my case and all my emails have bounced back stating that the person is no longer reachable at the email address.
I would like to request the team at Cars24 to look into this matter and for the resolution of the issue as well.
Attaching the screenshots from the sale and the Challan.

Verified Support

Sep 23, 2022

CARS24 Services Customer Care's response Hi Gurinder, we understand your displeasure here. Please share your Appointment ID and registered mobile number at [protected]@cars24.com. We'll immediately look into this and get back to you.

Oct 16, 2022

Updated by Gurinder06 Thank you, support team. I have sent an Email to above mentioned email ID. Need urgent look into this matter.

Oct 16, 2022

Updated by Gurinder06 Unable to send the email as it is protected. Application ID [protected]