[Resolved] Cars24 Services — car ownership not transferred

kkreddy1981

Address:	Hyderabad, Andhra Pradesh, 500027
Website:	www.cars24.com

I sold my Scorpio (reg no. AP28CF6234) at Cars24, Somajiguda, Hyderabad, Telengana sometime in September 2017. I was told that the car ownership would be transferred to new owner within 90 days. But, so far the ownership is not transferred. I have written many times asking for an update, but they are not very responsive in giving feedback or addressing the issue.

To worsen the things, few weeks back, someone called me, who bought the car, saying that he purchased the car, but ownership is not transferred to his name. He also mentioned that he met with an accident, and wanted me to help him claim the insurance money, as both the car ownership and insurance were still on my name.

I decided to sell my car at Cars24, because, i was worried if i sell my car to some dealer, they may not take care of paper work properly, but I am very disappointed in the way Cars24 is handling my case.

Kalyan Reddy

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May 14, 2020

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

CARS24 Services Customer Care's response Hi KK Reddy,

We are extremely apologetic about the inconvenience caused to you.

This was definitely not the kind of experience we would like you to have from our services.

As per our record, your RC has been transferred successfully.

If you have any further queries, feel free to reach out to us at [protected]@cars24.com

Regards,
CARS24 Support