[Resolved]  Cars24 Services — Car purchased from me with valid papers & cars24 sold on scrap

Address:

Pune

I have booked a inspection on 2nd may for my Maruti800 car 20 years old.
After an inspection of car & documents, I got the deal of 20, 000 for which I have agreed & got the terms & condition documents for the deal closure.
I recieved the docket called teams and conditions page 5 of 5 sr. No. 10 there was details of scrap car " In case of a scrap vehicle, the Customer acknowledges and accepts that CARS24 shall be competent and possess all rights to call upon the Customer for any statutory or regulatory formalities and Customer shall cooperate for the same. Customer acknowledges that he/she shall be responsible for collecting the chassis plate of the Vehicle from CARS24 regional support center within 45-60 days of the delivery of the vehicle. Cars24 shall not be liable to provide the chassis plate in case of any failure to collect the chassis plate within the specified time by the Customer and the Customer shall be solely liable for any consequences arising therefrom"
After reading this I called &had a telephonic conversation with the executive Mr. Prashant Patil stating that the condition for scrap is not correct as scrap of vehicle has to be done at regional rto with the process of vehicle deregistration.
The executive Mr Prashant Patil said "sir pls don't worry that condition is only for scrap vehicle purchase, your vehicle is with valid documents & not a scrap vehicle, your vehicle will not be sold on scrap basis. (Call recording available)
On this conversation I clearly told him if cars24 will sell my car as scrap than I will not give it to cars24.
Again he told the same line.
Depending upon the telephonic conversation & his agreement for not selling the car on scrap basis I locked the deal & sold the car to cars24.
After 15 days I got call from cars 24 stating that "sir we have sold your car so pls collect the cars chassis plate as the dealer has scrapped the car.
For which I was not agreed form the day 1.
I have escalled the issue to Mr. Aamir & Ms Anu Sharma.
Still no response from the team