[Resolved] Cars24 Services — car rc transfer pending after 110 days

as_vet

from Jaipur, Rajasthan

Address:	Jaipur, Rajasthan
Website:	www.cars24.com

I have sold my car to cars24 on july 5th 2018. (Appt Id : [protected]) Till date (23th oct) i have not received any update from them about rc. When i inquire about my car status they said it will take upto 90 days.
I contacted them several times but they are saying RC transfer is under process. (which we can see on website also) First agent tell me it will take 90 days for RC transfer. After completion of 90 days he says it will take 120 days. Today i called customer care agent he says it may take upto 180 days to transfer the RC. They have no solution for delay in RC Transfer.
I am not getting any response from the local agent at Jaipur where i sold my Car.
This company is cheating people with high promises. They take at least 5 hours to complete the sales process but lie that they can do it in 30 min.
I will never recommend cars24 in future. Worst experience of selling my car better to sale on olx.

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Dec 6, 2018

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

CARS24 Services Customer Care's response Hi! Apologies for the delay. In some rare cases, it takes a little longer to transfer the RC as sometimes it takes a little longer to find a buyer for the car. Rest assured n the interim, your car is safe in the inventory. You will receive a formal email for the same as well.