Cars24 Services — Car sale and car receipt documents not given

Address:GURGAON INDIA

Dear Sir,

This is to inform you that I sold my car HR51 BK4459- HYUNDAI CRETA through cars 24 Nagpur office. The cars 24 people visited my home, informed depositing the payments as agreed and collected my car and RC. They also took my sign on blank forms to effect transfer/sale. The transfer forms they did not fill and asked me not to fill as ( I was told - mistake may occur) . They informed me that they will upload the filled in form duly stamped and contract documents after reaching office. I was trying to contact Mr Rakesh of Nagpur office for the signed documents for my record unfortunately he has stopped picking my phone. Now after about 10 days I again today I contacted the Nagpur office BRANCH MANAGER through customer care today and he informed that he will forward the transaction document immediately. I have not received the document so far. So, now after the transaction been done I do not have signed documents nor do I have any signed papers from Cars 24 that they are in legally PHYSICALLY in possession of the car and my original RC.
I wish the deal done with me is fair deal and no fraud has happened.
I request you to investigate and forward signed papers to me that transactions happened and cars 24 is in possession of the car. I also request to provide form 29 after the due sale happens.
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