[Resolved]  Cars24 Services — Car sold 4 years ago but RC transfer not done

I had sold my car at your branch in Pune on 14th July 2018 with appointment id [protected].
17th May Police from Indore visited my house and said that there is a case registered for accident against my name as car has met with an accident in Indore.
I contacted Cars24 customer care immediately and they informed me that i am covered under the Insurance and they will take care of the case and i will not have to worry about anything. It has been 2 months since i am following up with them to get this matter sorted every time when i contact them they say that don't worry we will take care of the issue and they don't do anything.
Police officials are threatening me and saying that they will arrest me and take actions against me since the car is in still in my name. As a customer if i sold the car through them and they assured that they will take care of everything still i am going through all this stress and threatening.
I want them to resolve this matter as i am going in depression due this police have even issued notice against me that if i dont get this matter sorted by 01st August 2022 they will issue warrant against me. I am attching the email communication and documents that i have from Cars24