Cars24 Services — Car sold almost 3 years ago, but still on my name

I sold my car to Cars24 almost 3 years ago and have contacted them several times but they are not transferring on their name.
Please find below details:

Model: Maruti Suzuki Swift
Sale date: 12/08/2019
Car no: DL2CP5460
Sold at: Cars 24, Dwarka, Delhi

PFA screenshot of Cars 24 website. even they are showing that it never got transferred till date.
+1 photos
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CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2022
CARS24 Services Customer Care's response
Hello,

Hope you are doing well.

We apologize for the inconvenience caused. Kindly share your detailed concern along with your appointment ID and registered mobile number at [protected]@cars24.com so that we can assist you better.

Regards,
CARS24 Team
Jun 18, 2022
Updated by Manish_Chugh_
Email added in comment is not correct, could you please share correct email id via msg or comment.

Just to clarify I can see email id as "[protected]@cars24.com".
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