[Resolved] Cars24 Services — car that I purchased

Deepak Munjal, CISA, CISM, PMP

from Noida, Uttar Pradesh

Address:

Dwarka, New Delhi, Delhi

On 20th june i purchased used maruti astar and made the full payment of car including 3000 rs for service charges and 4000 rs for rc transfer. On the day of payment rm informed me that in 2 days he can send the receipt of payment made to rto. Its been 10 days pass documents of the car has not been sent to rto. And i got to know that bank noc is missing. How can they give me car without proper documents. It was very bad experience. 1 day i was told that documents has been sent then 1 day they said noc is missing. Whats going on. Why cant they be honest with their words.

Car number - dl9cs9866

Relation ship manager number - [protected]

I want either the rc tranfer on my name or give me the original rc and refund my 4000 rs, so that i can send the documents to rto at very nominal fee and get the rc transferred.

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Aug 15, 2019

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2019

CARS24 Services Customer Care's response Hi! Apologies for the inconvenience. Could you please share your appointment ID so that we can look for the details?

Jul 08, 2019

Updated by Deepak Munjal, CISA, CISM, PMP Appointment ID - [protected]. Can you please talk to Relationship Manager and expedite the process or return my 4000 rs. and the Original RC. I am sick of listening to fake promises, sometime he said Its back end responsible. Now i relay doubt the intention of this RM.

Jul 08, 2019

Updated by Deepak Munjal, CISA, CISM, PMP Moreover, I have written to care.[protected]@cars24.com atleast 10 times, but i have not received any responses. I will never recommend any deal with Cars24 because of very bad experience faced by me.

Verified Support

Jul 10, 2019

CARS24 Services Customer Care's response Hi!

Apologies for the inconvieniece. We have shared your concern with the team. Please allow us some time. They will contact you shortly.

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Comments

Deepak Munjal, CISA, CISM, PMP

from Noida, Uttar Pradesh

Appointment ID - [protected]. Can you please talk to Relationship Manager and expedite the process or return my 4000 rs. and the Original RC. I am sick of listening to fake promises, sometime he said Its back end responsible. Now i relay doubt the intention of this RM.