Cars24 Services — Cars24 denied a refund after ensuring to pay the same

Hi Team,

I bought a car from Cars24.com, which was delivered on 10th March 2023 (Renult Kwid 2019) in your system delivery date is 9th March 23. When car was delivered after 20 mins of driving i noticed it had battery issues, mean while i was on highway, car broke down in the middle of the road, i raised a ticket for the same on app and called roadside assistance too but no help was provided, later i asked the car advisor if i can tow the car to the hub location as i wanted to return the car, on which Mr Aman from cars24 goregaon hub asked me to wait for tow service to arrive after 1.30 hrs no one came so I asked him and his boss Mr. Pratik Mehta if i can tow the car myself to the hub location and later if i can get the refund for tow services on which they agreed, later when i arrived sales team tried to convince me to keep the car and they will replace the battery n promised me a refund on tow services and fuel.

Today on 13th march i have received a refund without tow charges 1700/- and fuel which i filled when car was arrived 1000/-. I got into a call with Refund delhi team they took Mr Pratik on call and he denied he ever promised me a refund on tow charges and fuel fees.

This is not about money, I bought the car for 4.67L which is not a small amount, as per cars24 site you guys carry out 140 checks before delivering the car, I don't understand how can battery check is not one of them.

I am really frustrated and irate due to service of cars24, I have requested for refund of the money i spent which is just. I believe i should get the same.

If i don't receive the refund ill raise a complaint to grievances and consumer forum, I ll post my experience on every social media site tagging all the top management.

I hope this explains my scenario, this has caused a great loss of time and this affected my mindset and mental peace.