Cars24 Services — Cheated by tampered odometer reading by over 1 lakh 10k km

I purchased i20 active car from cars24 branch kolkata at 4 lakh 20 thousand knowing that i had to pay car insurance approx 10k and road rax of 5 years of approx 36k. I was ok with the deal as the car was driven for just around 31k km and from outside and inside fairly looked clean. Also was satisfied as cars24 claimed 200 checks were done and also verified seller as genuine customers. However, just after transferring money, and driving the car from seller place to cars24 office, car developed technical problem.. Loss of power and stalling. Clutch cylinder was also broken. Thankfully i reached cars24 branch by then. Upon inspection it was found, that there was hardly any engine oil in car, check engine light was on and clutch pedal cylinder was broken. Cars 24 representative temporaly fixed all the issue by calling local mechanic and replacing clutch pedal cylinder by local parts. Fearing that the engine would be damaged, i gave the car for service the next day.. To my surprise, i then found that the car was driven over 1 lakh 47k km. After service was over, i emailed cars 24 with all the details.. And asked them to renogitiate the purchase price. I would have never purchased a car driven over 1 lakh 47k km with total purchase amount close to 5 lakh. This was complete misinformation and fraud. I enquired with cars24 manager and he assured that he would ensure that the cost i incurred on car service and some more amount of money would be refunded to me. (I have all the details of discussion on mail chain), so i was somewhat ok. But till now nothing has happened.. I have not got back the balance amount. This is not at all right.. Your website claims, 6 months warranty, 200 check points to assess car condition, all of this looks fake. I had to change many parts and incurred an approx cost of 35k so far.
I feel i was cheated by quite a margin of money..

Mail i sent with following details which was acknowkedged.
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During the process of delivery, there were technical malfunction observed in the car. While driving the car there was lot of hesitation and loss of power.
-the clutch pedal cylinder malfunctioned and also there was no engine oil in the car. (Less than half a litre) upon inspection. Check engine light symbol was switched on also.
-the clutch pedal was replaced and engine oil was topped up on spot. Thanks to cars 24 rep for prompt action.
-fearing that there could be internal engine issue as car was driven without engine oil and not sure for how long, the car was given to hyundai authorised service station for thorough checkup the next day. (June 16th)
-when i went to hyundai service station the next day, they refused to service the car as the last details in their pan india database was that car was driven over 1, 46, 877 km approx as on jan 2020, whereas odometer in car was showing as 31500 km approx as on june 16, 2020. This meant the car odometer was tampered. I was feeling awkward, embarrassed and had to then tell them the cars24 purchase process became faulty and misleading.

Now, i am an irate customer of cars24 as the car purchase process became so scary for me because i felt cheated.
There are other issues driving this car, going forward.
- first, there would be future problem with the car, if i become the owner, this is because whichever authorised hyundai service station i go, there will be questions asked to me regarding the tampered odomoter, and i am not in a mindset to be part of tampering allegation.
- second, future selling of car will also be a major problem for this.
- third, i would have never purchased a car which was driven over 1, 46, 877 km under any circumstances and that too by paying rs 4, 20, 000/- + road tax (Rs 36, 000/- for 5 years - to be paid) which is over and above car price as tax expiry is on aug 2020.


Current update for the car is as follows after servicing at hyundai authorised service station.
The engineer has mentioned, some of the parts needs replacement as soon as possible, like, slip cylinder, clutch master cylinder, md power steering motor, rg unit and ac compressor suction pipe. The replacement cost is considerably high and i am not willing to spend the amount for major parts replacement.

Overall parts to be replaced:-
1) slip cylinder
2) clutch master cylinder
3) md power steering motor
4) rg unit
5) powe windows main switch
6) tail gate sensor
7) antenna
8) ac compressor suction pipe (Engineer forgot to add in the list)

After much thought and discussion with family members about this, i have come up with the following option

A) refund all money paid so far and i book another genuine car with cars24
B) i pay rs 3, 20, 000/- for this car driven over 1, 46, 857 km and the extra amount paid is refunded to me,
C) cars 24 replaces all the above parts mentioned by hyundai engineer.