[Resolved]  Cars24 Services — Cheated of Emi and pre closure charges

Purchase an Amaze cars in cars 24 on last November 22 and requested for loan in cars 24 itself as process is quicker. Even though my existing bank offers lesser interested rate . I insist to go with cars 24 finance itself for the easy processing. Cars 24 finance Shared the emi table, interest rate and pre closure chargers . Everything was handled in online and finance team person collect the loan documents and cars 24 booklet and also in icici bank states both are their partner firm so their will not be any deviation in loan amount or interest rate

So recently I thought of pre close my loan. I have requested the cars 24 team for preclosure . They ask to contact directly the icici bank, Where the preclosure rate of interest is 5.9%, which is almost 3.9 % higher than the agreed term. Where is signed between the cars 24 and me in 200 Rs stamp paper and also check my emi from the agreed documents which is also in higher side.

Now cars 23 team informs me to pay the foreclosure amount with the applicable charges mentioned in the foreclosure letter issued by the ICICI bank only.

I feel cheated for the last one year. This is no way to treat the customer and change the interest rate and foreclosure charges with our customer knowledge.

Regards
Dinesh