[Resolved]  Cars24 Services — Data leaked outside cars24 and delaying to close the deal

Hi, I wanted to sell my car in Cars24 and car inspection was done accordingly. They have asked me to close the car loan and provide the loan statement showing Zero to process further. I have closed the loan and sent the loan statement to Cars24. Then they asked Cibil report. I’ve asked reason for cibil report since they not providing any loan to me. Executive gave his manager number to call for further details. I’ve been trying to call his manager since 3 days. But no response. I’ve escalated the issue. Then Manager has called me and asked to Provide cibil report. I’ve provided cibil report. Then they asked for Experian report. I’ve provided. Then they asked for report from Paisa Bazar. I’ve provided. Now they are asking for Loan Agreement status and Settlement Date. They have not informed me earlier that I need to provide cibil report. They wantedly delaying the procedure and asking unnecessary documents and wasting my time. Meanwhile, my details are leaked when the car inspection has happened and someone called me saying they wanted to buy my car directly instead of thru Cars24. I want raise complaint against customer experience and data leak