[Resolved]  Cars24 Services — delay in rc processing and document collection

Address:hinjewadi pune, 411057

Hi team,

I bought maruti ignis car from cars 24 on 22nd dec 2019 and paid 5690/- for service charge and got the delivery of the car on 25th dec 2019 after paying the full amount to seller, i also paid 7000/- to cars 24 represetntitnve for rc transfer as he told me that the car is registered in pmc so i need to pay extra money to get it transferred to pcmc (Mh14) for (Mh12, i paid the money and he informed that he will collect the noc from the seller and share the for 29, 30 copy and acknogement copy next day as 25th is the holiday.

I called them multiple times since 25th dec and every time i get the response that they will collect it and start the transfer process but till date (01/01/2020) the noc from seller has not been collected and i have not teceived any response on the progress of process..

Request cars 24 team to look int this matter immediately and provide the receipt asap..

Thanks
Santosh
[protected]
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May 6, 2020
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
CARS24 Services Customer Care's response
Hi Santosh,

We are extremely sorry to hear about your concern.

We understand this can be upsetting and we apologize for the same.

Please help us with your appointment ID/ contact details at [protected]@cars24.com so we can look into this with our team and share a resolution with you as soon as possible.

We are always looking to make your experience better with us.

Regards,
CARS24 Support
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