[Resolved]  Cars24 Services — Don't every buy. Poor customer service. Everything posted on website is a lie

Don't every buy from cars24. I had a very bad experience bought hyundai i20 Oct 2016 model 30k driven. Car listed with no imperfections. Car was bought for test drive late in the evening so that u can't see any paint defects. Car was good no doubt. Later the car was delivered late in the evening and was scratched at the rear left door while delivery. The cat advisors are very smart perfect salesmen. I showed him the scratched door and the scratched windshield he said sir don't worry raise a refurb req and we will get it fixed. Next day when I saw the car in broad daylight noticed the car was repainted. Somehow I managed to get the owner info and got to knw the car was repainted and the same was informed to cars24 which they hide during the sale. Had scratches on the headlight side rim. Spare tyre was puncture but was listed as 92% condition. Raised multiple request but no action. They picked up the car saying will fix it. Followed up with the garage and found they did not approve the paint job fix the damage they did to the car while delivery. Now the car is at the garage just sitting with no action following up since last 10 days but no one has responded. Cars 24 call centre promises to get back after 24-48 urs but no one calls back. Big time scam. Don't every buy form cars 24
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Dec 20, 2021
Complaint marked as Resolved 
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CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Nov 18, 2021
CARS24 Services Customer Care's response
Dear Customer,
We apologize for the unpleasant experience.
We request you to please share your registered contact details and booking ID with us at [protected]@cars24.com so we can look into the concern on a priority
Please be assured that we will highlight your concern with our team and will take corrective measures to make your experience better with CARS24.
 
1 Comment

Comments

Hi! We apologize for the inconvenience caused. Could you please mail us your detailed concern along with your booking ID and registered contact details at [protected]@cars24.com, so we can assist you better?
Weshall7's [Complaint's author] reply, Nov 18, 2021
Invoice No.C2C271021039921
Invoice Date: 2021-10-24
Customer Ref No: BOM#167658
Mobile 9702876933
Weshall7's [Complaint's author] reply, Nov 21, 2021
Waiting for some response

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