Cars24 Services — E: [cars24] re: a complaint regarding the payment and final documentation of my car honda amaze registered with my mob. No. 983705

Address:

GURUGRAM

RAKESH KUMAR SARASWAT
Attachments
12:45 (3 hours ago)
to CARS24

KIND ATTENTION MR SHAILENDRA KUMAR

PLEASE FIND ATTACHED THE RECORDING AND ASK YOUR TEAM MEMBERS TO MAKE ME THE FINAL PRICE OF RS- 7, 35000/ OF MY CAR AS COMMITTED BY THEM.

On Wed, 11 Jan 2023 at 12:03, CARS24 Support wrote:
Your request (817447) has been updated. To add additional comments, reply to this email.


Shailendra Kumar (CARS24)

Jan 11, 2023, 12:02 GMT+5:30

Dear Rakesh,

Your experience with us to sell a car was not an accurate reflection of the type of service we wish to provide. We empathize for the anxiety and difficulty you experienced during your interaction with us and would like to apologies again for the same.

We have aligned the concerned SPOC to connect with you and he will work on getting the price.

As per our telephonic converation, would request you to please share the call recording to check if team has given you a commitment regarding the price, so that we can take an action accordingly.

We have also shared your feedback with the concerned department to improve services. Please contact us via phone at[protected] or write back to us for any further assistance.

Regards
Team CARS24


RAKESH KUMAR SARASWAT

Jan 11, 2023, 09:17 GMT+5:30

A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]

RAKESH KUMAR SARASWAT
Attachments15:28 (5 minutes ago)

Reply

to vikram

DEAR SIR,

PLEASE NOTE THAT WITHIN TWO WORKING DAYS IF MY COMPLAINT IS NOT BEING RESOLVED I WILL TAKE UP THE MATTER WITH LEGAL ACTION AGAINST YOUR COMPANY THROUGH THE COMPETENT COURT / SOCIAL MEDIA & INTERNET COMPLAINT CELL . FOR ALL THIS ACTION YOUR COMPANY WILL HELD RESPONSIBLE .

THANKS

[protected] Forwarded message[protected]
From: RAKESH KUMAR SARASWAT
Date: Mon, 9 Jan 2023 at 15:19
Subject: A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]
To:

Dear Sir,

I am very sorry to inform you that the final price offered by your staff MR SAHID to me on[protected] was Rs- 7, 35, 000/ & I also accepted the price & confirmed the final deal of my car to be sold at the offer price of Rs- 7, 35, 000.00 but entire day I waited for his response but he did not responded to me nether he attended my calls.

When I raised my issue with CUSTOMER CARE then they referred my case to your other staff RA MR DANISH. When I raised my concern to MR DANISH He asked to send the Mobile call recording of the conversation I had with MR SAHID on the MOB. NO.- [protected]. I have sent it to MR DANISH on his mobile but now he is also not responding to my calls.

Now please look into the matter & do the needful so that my problem can be resolved & I can get the price of my car.

THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

RAKESH KUMAR SARASWAT
AttachmentsMon, 9 Jan, 15:28 (2 days ago)

Reply

to vikram

DEAR SIR,

PLEASE NOTE THAT WITHIN TWO WORKING DAYS IF MY COMPLAINT IS NOT BEING RESOLVED I WILL TAKE UP THE MATTER WITH LEGAL ACTION AGAINST YOUR COMPANY THROUGH THE COMPETENT COURT / SOCIAL MEDIA & INTERNET COMPLAINT CELL . FOR ALL THIS ACTION YOUR COMPANY WILL HELD RESPONSIBLE .

THANKS

[protected] Forwarded message[protected]
From: RAKESH KUMAR SARASWAT
Date: Mon, 9 Jan 2023 at 15:19
Subject: A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]
To:

Dear Sir,

I am very sorry to inform you that the final price offered by your staff MR SAHID to me on[protected] was Rs- 7, 35, 000/ & I also accepted the price & confirmed the final deal of my car to be sold at the offer price of Rs- 7, 35, 000.00 but entire day I waited for his response but he did not responded to me nether he attended my calls.

When I raised my issue with CUSTOMER CARE then they referred my case to your other staff RA MR DANISH. When I raised my concern to MR DANISH He asked to send the Mobile call recording of the conversation I had with MR SAHID on the MOB. NO.- [protected]. I have sent it to MR DANISH on his mobile but now he is also not responding to my calls.

Now please look into the matter & do the needful so that my problem can be resolved & I can get the price of my car.

THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

RAKESH KUMAR SARASWAT
Mon, 9 Jan, 15:38 (2 days ago)

Reply

to CARS24

I am still waiting for your response.

RAKESH KUMAR SARASWAT

Jan 9, 2023, 15:38 GMT+5:30

I am still waiting for your response.


RAKESH KUMAR SARASWAT

Jan 9, 2023, 15:31 GMT+5:30

RAKESH KUMAR SARASWAT
Attachments
15:28 (0 minutes ago)

Reply

to vikram

DEAR SIR,

PLEASE NOTE THAT WITHIN TWO WORKING DAYS IF MY COMPLAINT IS NOT BEING RESOLVED I WILL TAKE UP THE MATTER WITH LEGAL ACTION AGAINST YOUR COMPANY THROUGH THE COMPETENT COURT / SOCIAL MEDIA & INTERNET COMPLAINT CELL . FOR ALL THIS ACTION YOUR COMPANY WILL HELD RESPONSIBLE .

THANKS

[protected] Forwarded message[protected]
From: RAKESH KUMAR SARASWAT
Date: Mon, 9 Jan 2023 at 15:19
Subject: A COMPLAINT REGARDING THE PAYMENT AND FINAL DOCUMENTATION OF MY CAR HONDA AMAZE REGISTERED WITH MY MOB. NO. [protected]
To:

Dear Sir,
I am very sorry to inform you that the final price offered by your staff MR SAHID to me on[protected] was Rs- 7, 35, 000/ & I also accepted the price & confirmed the final deal of my car to be sold at the offer price of Rs- 7, 35, 000.00 but entire day I waited for his response but he did not responded to me nether he attended my calls.

When I raised my issue with CUSTOMER CARE then they referred my case to your other staff RA MR DANISH. When I raised my concern to MR DANISH He asked to send the Mobile call recording of the conversation I had with MR SAHID on the MOB. NO.- [protected]. I have sent it to MR DANISH on his mobile but now he is also not responding to my calls.

Now please look into the matter & do the needful so that my problem can be resolved & I can get the price of my car.

THANKS
image.png
YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

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THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

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THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

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THANKS

YOUR’S TRULY

RAKESH KUMAR SARASWAT

15, DWARIKAPURAM COLONY
IZZATNAGAR, PS- PREMNAGAR
BAREILLY U.P. PIN- 243003
MOB.- [protected], [protected], [protected]

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