Cars24 Services — Fraudulent bidding

On the 29th day November 2022 we received a message saying we won a bid for a car which we never seen on the cars24 dealers app and never bid for it.
The car we won was a worst car then a scrap car. When we rang up customer representative about the issue the representative was not ready to listen to us on top she started blaming us and started threatening that we take leagal action if we not take this car.
She forcefully made us to cancel this car if we are not happy which cost is 5900 INR for no reason.